Shipping policy
At Maison Elise we are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay with your order, we will contact you via email.
Shipping Times
Estimated delivery times:
- United Kingdom: 3–5 business days
- United States: 7–12 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors outside our control.
Shipping Costs
We offer Free Shipping on all orders unless otherwise stated during promotional periods.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
Maison Elise is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping details, please contact us as soon as possible.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time frame, please contact our support team and we will investigate the issue with the shipping carrier.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged item and packaging. We will work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: hello@maisoneliseskin.com